DHCP, Task: Service check-resolve alerts indicating DHCP server service is down

Task: Service check - resolve alerts indicating DHCP server service is down

Purpose

Start the core component for the DHCP server.

Procedure 1: Verify DHCP service is running

If the DHCP service is not running, IP/configuration information cannot be dispensed.

To check for the status via GUI

1. On the Start menu, select Administrative Tools, and click Services.
2. Find DHCP Server and verify that the Status column indicates STARTED.

To check for the status via command line

1. Open a command shell by clicking Start, then Run, typing cmd and clicking OK.
2. Enter the service control command:
   

   sc.exe “\\<DHCPServerName>” query DHCPServer

3. Service Control should return a state indicate "4 Running."

Procedure 2: Start the DHCP service

If the DHCP service is not running, IP/configuration information cannot be dispensed. Investigate why the service is stopped and log a service ticket as appropriate.

To start the service via GUI

1. On the Start menu, select Administrative Tools, and then click Services.
2. Find DHCP Server, right-click the service, and click Start.
3. Verify that the status column has changed to “Started.”

To check for the status via command line

1. Open a command shell by clicking Start, then Run, typing cmd and clicking OK.
2. Enter the service control command replacing DHCPServerName with the name of the DHCP server:
   

   sc.exe “\\<DHCPServerName>” start DHCPServer
   sc.exe “\\<DHCPServerName>” query DHCPServer

3. Service Control should return a state indicate "4 Running."

Dependencies

None

Technology Required

Base DHCP Windows Server 2003